Holidays can be a joyous time of year for some, but a difficult time for others. So spread some holiday cheer. It’s a great opportunity when you have the ability to make a difference in someone’s life. You would be surprised at how easy that is to do with just one little act of kindness.
I wish you all a holiday season filled with love and compassion, and a happy, healthy and prosperous New Year!
Get the picture?
When I was in high school I wanted to be a teacher. But when it came time to think about college, my guidance counselor told me that there would be no teaching jobs when I graduated so I should think about some other career I could actually make a living at. I asked her opinion since I had no idea what else to be when I grew up. She looked over my grades and found I was pretty good in math and got all A’s in my bookkeeping classes, so she told me I should become an accountant. She thought I would do very well in college and you can always find a job in accounting. So, that’s what I did and after I graduated; I got a job in public accounting.
I was good at it. I moved pretty quickly in the firm, but after 2 years, I realized that if I had to look at another piece of green bar paper (not excel spreadsheet,) or punch another number on the adding machine, (not calculator,) I was going to jump out the window. I begged my supervisor to put me on more interesting accounts, please don’t make me do another tax return, etc., but as a staff accountant you had to do all of that. And I really grew to hate my job, and my boss, and my company, and Mrs. Schnyder, my old guidance counselor.
I quietly did some job searches, looked for opportunities that involved interacting more with people, and shortly landed a job as a staff accountant for a wine and liquor company. Mrs. Schnyder was right about one thing. It was pretty easy at that time to find a job as an accountant. But a wine and liquor company sounded a lot more enjoyable than doing auditing and taxation for the rest of my life. I could go into management, maybe sales, who knows, the sky is the limit!
When it came time to give my notice, I sent a letter of resignation and one of the big partners in the firm, whom I had worked on many accounts with, called me into his office. He was so disappointed that I wanted to leave. I explained my reasoning and that I loved the people there, etc., but auditing and taxation just wasn’t what I wanted to do for the long haul. My new job was offering way more opportunity.
He proceeded to tell me about all the plans the accounting firm had for the future. Times were changing and clients wanted more of a personal approach. They didn’t want a firm to just do their auditing and taxes, they wanted a financial partner to consult with and get advice from. He told me I would be perfect in that role in a few years, but first I had to really understand the inner workings of the firm and all the services we provide. He explained how the audit was so important when the client needed funding for a new project. How business decisions were made based on our work. He also explained how tax planning was essential to the cash flow of the business and more things that were actually interesting to me.
I told him I wished I would have spoken to him sooner because maybe I would not have been so frustrated if I knew how everything I was doing fit into the big picture, and that there were things on the horizon that I may have actually been interested in. Maybe I would have stuck it out there, and ended up in a better place than in my new job.
The partner had it right. The only problem was, my immediate boss never shared any of that information with me. Maybe he wasn’t privy to it, or maybe he was just too busy to notice or care if left. As a manager, one of the skills you need to hone is the ability to think conceptually. You must be able to see the relation of the parts to the whole and to one another. Everyone has tedious parts of their job that they hate to do. But those tasks still must get done. You need to be able to explain to your people, how they fit in to the big picture. Why this tiresome tasks is valuable to the organization, and why they are important to the organization. You must keep your staff motivated, and conceptual thinking will help you do that.
This blog was originally posted at: http://iamtechnation.com/abbe/get-the-picture/
Why do we need one on one meetings?
Every time I talk to a manager and they tell me they are not meeting with their employees one on one, I feel they are missing a very important opportunity and cheating their staff. People tend to say that they talk to their employees all the time, several times a day, even. But that is not the same thing. Actually, meeting with your employees one on one can alleviate some of the time you spend during the day, answering questions or brainstorming ideas leaving you more time to spend looking at the big picture items.
Having a set time to meet every day lets the employee know that you are going to be devoting 100% of your time to them, for their questions, their updates, and their development. They begin to value that time, if you make it more than a status update meeting or worse, a brow beating. One on one meetings should have an agenda, including what the employee would like to discuss. It’s where you can delve deeper into issues they may be having meeting their goals, issues with performance and how you can help them develop in a private, safe atmosphere.
The meetings don’t need to take a tremendous amount of time. Once you get into the habit of meeting on a regular basis, the meeting can be very short depending on what you need to cover. The employee will get better at giving quick status updates on pending projects and focusing more on areas where they need your help. The meeting is also an opportunity for you to get input as to what is going on with them, the department, and the organization. They need to feel you are really open to hearing them, and that you will listen. If they feel safe, you will hear things that can be very helpful and may have otherwise gone unknown.
Likewise it is a time to be frank with them. If they are not meeting your expectations this is the time to set them straight. But be specific and get commitment to confirm they understand what they need to do going forward. Also, remember to tell them how much you appreciate them when they are doing a good job.
Key things to remember:
• Set a specific date and time each week
• Don’t miss the meeting and don’t let them miss the meeting – reschedule if necessary
• Always give 100% of your attention to the employee at the meeting
• Make sure you leave time for what they want to discuss
Thoughts…….. Contact me at abbe@TECResourceCenter.com
Am I speaking English?
Do you constantly feel like people are not doing what you told them to do? Are you frustrated with the results you are getting from your staff? Do you ever wonder if you are speaking a different language than everyone else? Well….stop doing what you’re doing. I don’t even care what you are doing. It’s time to do something different. When you reach that level of frustration, you have to pause and think about an alternative approach. I’m sure you know the definition of insanity……doing the same thing over and over again and expecting a different result. So stop the madness. Try something else. Here are some tips on how to get your staff into alignment with you and make sure you get the results you want on a daily basis.
#1 – Set a clear expectation. That means it’s clear to your staff, not just to you. How do you know? Ask them to summarize the expectations. It may sound like that would be condescending, but not if you use phrases like, “Let’s make sure we’re all on the same page……” or, “I know sometimes things are clear in my head, but not so much when they come out of my mouth, so someone run through the process as you understand it…..” This lets people know that you are open for questions or clarification before people start running off in different directions.
#2 – Make sure they have what they need. Set your people up for success. Take the time in the beginning to ask open ended questions so they have to think about how they can be successful instead of just yessing you to death. So don’t say, “Are we good?” They will probably say yes, especially if they think that’s what you want to hear or they know you are really busy. Rather ask, “What resources do you think you will need to accomplish this.” “What do you think could stand in the way of accomplishing this?” Let them know that failure is not an option, and that you are there to help.
#3 – Listen. Be prepared to make your staff succeed. That’s your job. They fail; you fail. Check in before it’s too late. Depending on the level of your staff, set reminders for yourself to have a brief touch point meeting to find out if they are experiencing any roadblocks along the way, but let them know that it’s their job to keep you updated. If things are not running according to plan, listen to what your staff has to say with a truly open mind. Help them get back on track, but let them know that the task still needs to be accomplished as discussed. If you need to make adjustments to the deadline, that’s ok, as long as it is not because the staff was not doing their job. If that’s the case, then your problem is not alignment, you need to do some performance management.
Creating alignment takes open and honest two-way communication. You may think you are very approachable, because that is your intent, but are you?
Thoughts…….. Contact me at abbe@TECResourceCenter.com
Are you a chicken without a head?
Managing interruptions is critical to managing your time in the busy environment we work in. Do you ever feel like you run from one thing to another and never get the chance to focus 100% on any one thing? I can tell you, you are not alone.
When the term multi-tasking was coined, it came from the computer industry and it meant a computer shifting its processing back and forth among various tasks so quickly that the shifting was invisible to the user. It did not refer to doing things simultaneously. Effective multitasking on-the-job requires efficient and reliable switching between projects often enough that all of them are addressed effectively and kept moving along. It is impossible to give each task 100% of our focus, (and we need to,) if we stop what we are doing every time there is an interruption.
Manage your time better by understanding the 3 different types of interruptions or time-robbers, as I call them.
Unnecessary – Defend against these
Necessary but untimely – Delay to a more appropriate time
Necessary / emergencies – Handle immediately, but take proactive steps to minimize the chance for future emergencies.
Recovering from an interruption may take longer than the interruption itself, so here are some great phrases you can use to help you communicate professionally that you are busy, without looking uncooperative.
“Let me just jot down a note on where I’m leaving off on this project.”
Allows you to get right back to where you were when you are finished taking care of the issue.
“I’m in the middle of something pressing. Could I get back to you (in one hour, tomorrow, Thursday, etc)?”
”Give me 20 minutes to wrap up this part of what I’m working on. Then I’ll give you 100% of my attention.”
But don’t forget to get back to them!
“How long do you think we’ll need to spend discussing this?”
“Can we agree that we’ll get to point X by 3pm and we’ll finish up tomorrow, so I can complete some other pressing tasks by day’s end?”
Helps partialize the conversation so that you can move forward helping them, and get back to your priorities.
Be vigilant in defending yourself from unnecessary interruptions and stop the chicken without a head syndrome!
Thoughts??? Email me at abbe@TECResourceCenter.com.
- « Previous Page
- 1
- …
- 3
- 4
- 5
- 6
- Next Page »