The Manager’s Toolbox Details

We will also explore the management skills needed to be an effective leader and run an effective department or team.

We will focus on the Time Management skills managers need to become more organized and productive so they can get the job done.  Participants will learn how to change a “to-do” list from a list of work, to a productive action plan with time estimates and built in contingencies for “time robbers.”

We will teach managers how to develop their staff at every point in their career, starting at the beginning with the interview process.  Effective hiring requires effective preparation to help select the best candidate for your organization.

Once an employee is on board, managers need to know how to set expectations by using SMART Goals and Key Performance Indicators (KPIs) to track progress.

Throughout the employee’s tenure, managers need to adopt the most professional posture, while calmly addressing performance issues.  They will learn how to conduct effective staff and one on one meetings and learn six simple steps for Performance Management.

We will help managers deliver Effective Performance Appraisals that will motivate employees to improve their performance and productivity through improved two-way communications.

At the end of the program, it is expected that the participants will:

• Learn best practices for communicating as a manager
• Understand what your responsibilities are as a supervisor
• Learn ways to prioritize your workload
• Prepare a useful to-do list with realistic time frames that can be transferred to Outlook
• Minimize time robbers so you can schedule your tasks effectively and meet your deadlines.
• Understand the importance of hiring the right person
• Prepare adequately for your interview
• Learn best practices for achieving goals
• Understand how to create KPIs that will lead to success in your department
• Learn how to maintain a professional posture when managing performance
• Understand how to keep calm and take the anxiety out of difficult conversations
• Learn how to prepare adequately before the performance appraisal meeting
• Learn how to deliver effective feedback

To sustain the skills learned in these sessions, this training solution also includes TEC Support, our unique Coaching Tool for the managers of the participants.  This tool helps the participants’ managers’ support their employees by providing them with opportunities to practice the skills learned in the training program and sustain the changes they have made.